sparkhire
Customer Support Engineer
Ceragon
North Sydney, AUS
Full-time
Senior
Onsite
Discovered 2 weeks ago
MPLSBGPVRFEthernetIP/MPLSLayer 2
Free
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Role Overview
We are looking for an experienced Customer Support Engineer to provide technical support for Ceragon’s microwave and IP transport solutions. The ideal candidate will possess strong troubleshooting skills, extensive networking knowledge, and the ability to work directly with customers to resolve complex technical issues while ensuring high levels of customer satisfaction.
Key Skills for This Role
MPLSBGPVRFEthernetIP/MPLSLayer 2
Full Job Posting
Position Summary
We are looking for an experienced Customer Support Engineer to provide technical support for Ceragon’s microwave and IP transport solutions. The ideal candidate will possess strong troubleshooting skills, extensive networking knowledge, and the ability to work directly with customers to resolve complex technical issues while ensuring high levels of customer satisfaction.
Key Responsibilities
- Provide technical support for Ceragon Microwave/Microwave and IP Transport systems carrying mission-critical network traffic.
- Troubleshoot and resolve issues across IP networking technologies, including MPLS, BGP, VRF, Ethernet, and Layer 2/Layer 3 protocols.
- Design, implement, configure, and deploy IP/MPLS network solutions.
- Architect networks for new services and recommend improvements to optimize network performance and reliability.
- Configure and deploy routers, switches, and firewalls from vendors such as Cisco, Nokia, Juniper, and HP.
- Plan, provision, and commission network services in ISP and telecommunications environments.
- Determine appropriate network infrastructure and equipment to meet customer requirements.
- Develop, maintain, and update network topology diagrams, design documentation, and inventory records.
- Collaborate with Network Operations Center (NOC) teams and Field Engineers to troubleshoot customer network issues across Level 1, Level 2, and Level 3 support.
- Ensure minimal service disruption through proactive monitoring, rapid troubleshooting, and implementation of effective workarounds.
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