Customer Support Engineer

Team: Customer Support

Experience: 4 – 8 Years

Location: Mumbai – Andheri East

Introduction

$11 trillion of money flows every year between companies in India. It typically takes an average of 70 days for a business to get paid, and this number is increasing by ~5% every year. Formal funding options remain limited, covering less than 5% of the addressable market.

At CashFlo , we are building India’s largest B2B Payments Platform , transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month , serving 300,000+ MSMEs and 1,200+ corporates , with 30+ lenders integrated into the ecosystem.

You will join a core team of ex-BCG, ISB, and IIM alumni, backed by Elevation Capital and General Catalyst , with deep lineage in financial services via our NBFC roots. We are a team of problem solvers building a technology-first company with a strong product mindset.

If you enjoy solving real customer problems, working across systems, and owning outcomes end-to-end — we want to talk to you.

Role Description

We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform.

This role sits at the intersection of engineering, customer success, and product , and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success.

This is not a traditional support role — it’s a high-ownership, hands-on techno-support and deployment engineering role.

Own end-to-end deployment of the CashFlo platform for enterprise customers

Configure integrations, workflows, and environment-specific setups