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Customer Support Engineer
Tata Consultancy Services
Melbourne, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
SCADATCP/IPIP addressingroutingLANDNS
Free
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SCADATCP/IPIP addressingroutingLANDNS
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Must Have Technical/Functional Skills
- Familiarity with User Interface, SCADA and Modeling tools. • Knowledge of both Transmission and Distribution electrical grids. • Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, • Ability to work independently with minimum direction • Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams • Strong analytical and logical reasoning skills. · The Customer Support Engineer will be responsible for meeting business objectives by developing practical and and driving closure on customer issues raised on ADMS products • Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc.
- Familiarity with User Interface, SCADA and Modeling tools.
- Knowledge of both Transmission and Distribution electrical grids.
- Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory,
- Ability to work independently with minimum direction
- Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
- Strong analytical and logical reasoning skills.
- · The Customer Support Engineer will be responsible for meeting business objectives by developing practical and
- and driving closure on customer issues raised on ADMS products
- Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc.
- Responsible for On-call ROTA and attending emergency customer calls
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