lever
Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity
Zimperium
Remote, IND
Full-time
Senior · 1+ years experience
Remote
Discovered 3 weeks ago
SQLPythonJavaUnixAirWatchCitrix
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLPythonJava
Key Skills for This Role
SQLPythonJavaUnixAirWatchCitrix
Full Job Posting
- Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
- Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.
- Strong SQL skills, python/ java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity to SIEM tools like ArchSight, Splunk, etc.
- Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
- The following skills are a plus: Android Studio (adb, junit), xCode.
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
- 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Zimperium
Software Engineer (Java or Python) - Dallas, TX
Dallas, USA
EntryFull-time
Discovered 1 weeks agoView →
Sr. Customer Success Manager (Public Sector) - Washington D.C.
, USA
SeniorFull-time
Discovered 2 weeks agoView →
Customer Success Manager (Public Sector) - Dallas, Texas
, USA
MidFull-time
Discovered 2 weeks agoView →
Software Engineer (Java or Python) - Dallas, TX
Dallas, USA
Discovered 1 weeks agoFull-time
Director, Partners and Alliances
, USA
Discovered 1 weeks agoFull-time
Sr. Cloud Security Engineer - FedRamp (Dallas, TX)
, USA
Discovered 2 weeks agoFull-time
Sr. Customer Success Manager (Public Sector) - Washington D.C.
, USA
Discovered 2 weeks agoFull-time
Regional Account Manager - Texas and Northeast
, USA
Discovered 2 weeks agoFull-time
Customer Success Manager (Public Sector) - Dallas, Texas
, USA
Discovered 2 weeks agoFull-time
Detection Researcher (Coding Focused)
, GBR
Discovered 2 weeks agoFull-time
Site Reliability Engineer - India
, IND
Discovered 3 weeks agoFull-time