workday
Customer Support Engineer
LexisNexis® Risk Solutions
GBR
Onsite
Discovered 4 weeks ago
Customer SupportSQLHTMLPHPPerlJAVA
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer SupportSQLHTML
Role Overview
LexisNexis Risk Solutions is seeking a Customer Support Engineer to provide technical support and troubleshooting for their risk mitigation solutions.
The role involves working with customers to address a variety of issues, from simple password resets to complex network problems, and requires proficiency in SQL, HTML, and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript, or ASP.Net.
Key Skills for This Role
Customer SupportSQLHTMLPHPPerlJAVA
Full Job Posting
Overview
LexisNexis Risk Solutions is seeking a Customer Support Engineer to provide technical support and troubleshooting for their risk mitigation solutions.
The role involves working with customers to address a variety of issues, from simple password resets to complex network problems, and requires proficiency in SQL, HTML, and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript, or ASP.Net.
Responsibilities
- Provide guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online.
- Test and troubleshoot customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations, Policies and rules, escalation and enforcement workflow design.
- Follow prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing, and post-deployment.
- Discern when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides.
Requirements
- Proven experience in Customer Support (pre/post sales).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LexisNexis® Risk Solutions
Senior UI Software Engineer II
London, GBR
Senior
LexisNexis Risk Solutions seeks a Senior UI Software Engineer to design and deliver production-grade portals and dashboards. The role involves collaborating with machine learning and backend engineers to ensure interface
Discovered 4 weeks agoView →
Marketing Operations Specialist (Lead Management)
London, GBR
Mid
LexisNexis Risk Solutions seeks a Marketing Operations Specialist to manage lead allocation, integration, and scoring. The role involves ensuring high-quality, compliant, and scalable lead processes, and requires experti
Discovered 4 weeks agoView →
Full‑Stack Machine Learning Engineer
London, GBR
Mid
LexisNexis Risk Solutions is looking for a Full-Stack Machine Learning Engineer to build and deploy ML-powered services, tools, and applications. The role involves working on fraud and identity analytics, developing ML i
Discovered 4 weeks agoView →
Senior Data Analyst II
London, GBR
Senior
Cirium seeks a Senior Data Analyst II to deliver custom analytical solutions and drive customer value. The role requires extensive SQL and Tableau skills, experience in data analytics, and a technical curiosity in AI.
Discovered 4 weeks agoView →
Business Development Director
, GBR
Director
LexisNexis Risk Solutions seeks a Business Development Director to lead complex, multi-stakeholder sales cycles and drive new business in 3 Nordic countries. The role requires 5+ years of experience in business developme
Discovered 4 weeks agoView →
Process, Automation and Transformation Lead
, GBR
Lead
LexisNexis® Risk Solutions seeks a Process, Automation and Transformation Lead to drive operational excellence and measurable progress. The role involves identifying and delivering process improvements, applying automati
Discovered 4 weeks agoView →
Business Development Executive - IDverse
London, GBR
Mid
LexisNexis Risk Solutions seeks a Business Development Executive to acquire new Financial Counterparty KYC customers and grow revenue in the South EMEA Region. The role involves prospecting, managing leads, and collabora
Discovered 4 weeks agoView →
Business Development Manger
, GBR
Manager
LexisNexis Risk Solutions seeks a Business Development Manager to win new business and expand presence across the Nordics. Responsibilities include leading complex sales cycles, maintaining accurate pipeline forecasts, a
Discovered 4 weeks agoView →
Senior UI Software Engineer II
London, GBR
Discovered 4 weeks ago
Marketing Operations Specialist (Lead Management)
London, GBR
Discovered 4 weeks ago
Full‑Stack Machine Learning Engineer
London, GBR
Discovered 4 weeks ago
Senior Data Analyst II
London, GBR
Discovered 4 weeks ago
Business Development Director
, GBR
Discovered 4 weeks ago
Process, Automation and Transformation Lead
, GBR
Discovered 4 weeks ago
Business Development Executive - IDverse
London, GBR
Discovered 4 weeks ago
Business Development Manger
, GBR
Discovered 4 weeks ago
