greenhouse
Customer Support Engineer
saucelabs
Boston, USA
Onsite
$80,000 to $93,000
Discovered 3 weeks ago
Technical customer supportProgramming in JavaScript, Python, Ruby, PHP, Java, or C#HTMLCSSJavaScriptWritten communication
Free
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Ready to ScanKey skills for this role
Technical customer supportProgramming in JavaScript, Python, Ruby, PHP, Java, or C#HTML
Role Overview
Customer Support Engineers handle complex questions and technical problems from enterprise-level customers.
The role requires development experience or experience supporting developers, an interest in technical problem-solving, and a strong willingness to learn.
Support work is primarily handled through a ticketing system with occasional online customer meetings.
Key Skills for This Role
Technical customer supportProgramming in JavaScript, Python, Ruby, PHP, Java, or C#HTMLCSSJavaScriptWritten communication
Full Job Posting
About Sauce Labs
Sauce Labs provides a full-lifecycle test automation platform and is the company behind Selenium.
The company serves enterprise users and provides AI-supported testing and quality assurance capabilities.
The Role
Customer Support Engineers handle complex questions and technical problems from enterprise-level customers.
The role requires development experience or experience supporting developers, an interest in technical problem-solving, and a strong willingness to learn.
Support work is primarily handled through a ticketing system with occasional online customer meetings.
Responsibilities
- Help customers solve technical problems and answer questions about product capabilities.
- Reproduce issues, isolate minimal reproducible cases, and report bugs to developers.
- Manage the support ticket queue and provide regular updates on open tickets.
- Respond personally through support tickets and occasional online meetings.
- Create customer-facing documentation and code samples for testing in the Sauce cloud.
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