Customer Support Engineer Analyst

Roles and Responsibilities

Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.

Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college

Candidate should be an Engineering graduate (B.E / B. Tech) with working experience of 4~5 years

Desired Characteristics

Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Candidate should have good understanding of IT/ networks and cyber security aspects

Have hands-on experience on SCADA/ EMS technology ( GEV eterra platform)

Candidate should be well versed with working on database/ displays

Candidate understands the architecture, data flow from Sub-station to Control center

Candidate should be confident on troubleshooting system issues and providing resolutions.

Note:

This Role is for location Shillong/ Guwahati. Candidate shall get a posting for the said location.

For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.