Customer Support Engineer

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric : Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

This is a high-visibility support role focused on resolving customer issues, improving support systems, and shaping Lyric’s support infrastructure for scale. The Customer Support Consultant will serve as a front-line responder, handling Level 1 and Level 2 tickets, building platform fluency, and contributing to knowledge management and automation initiatives.

The role is part of a 12-month rotational program designed to accelerate learning and provide broad exposure across Customer Success, Professional Services, and AI support. Individuals in this role will be expected to learn quickly, operate with ownership, and drive clarity for customers through thoughtful and structured problem-solving.