Customer Support Engineer

Ensures engineering technical support to company clients and operators.

Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.

Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products’ avionics and electricity, costs and economical viability.

Presents and discusses alternative solutions for maintenance and/or modifications problems.

Defines deadlines and takes necessary relevant measures.

Follows up off-site repair teams and guides contracted shops to perform maintenance services.

Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.

Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.

Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.

Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees’ technical qualification, researching on information about professional background.

Prepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance.