Customer Support Coordinator

Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate

Experience in problem solving complex or lengthy issues

Experience supporting software and working with customers is valuable.

Have either heavy equipment industry background, or rental industry background, or dealership experience

Show a demonstrated ability to learn quickly - our software is complex and takes time to gain confidence in

Accounting or book keeping knowledge is valuable.

Demonstrate to us your ability to solve interesting problems

Patience and curiosity while troubleshooting complex issues

Experience in supporting clients as a primary contact or lead using phone and/or email

Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects

Motivated, comfortable working independently and in team-based environments

Professional and clear communication skills, both written and verbal

Ability to manage multiple tasks and projects

Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases

Efficiency and empathy in managing customer expectations through SLA based targets

Knowing our products is not required, we can teach you that

Purposeful, Passionate, and Proud — Making a difference for our industry, our customers, and each other.

Innovators & Learners — We try new things. As long as we're learning, we're succeeding.

Driven to Improve, Not to Be Perfect — "Most Improved" is our favorite award.

Delivering our Long-term Vision Today — A long-term vision, brought to life now.

PowerfulTogether — Different people, different cultures, stronger together.

Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Compensation

Base: $47,500 – $50,000 CAD base + 5% annual bonus

Shift Premium: $3/hour for all hours worked after 6:00 PM