Customer Support Consultant

The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.

The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.

Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner

Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)

Balance customer demand and multi-tasking in a fast-paced customer contact environment

Work as part of a high performing team, driving for performance excellence

Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome

Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence

Provide thoughtful and insightful feedback to improve REA products and services

1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing

Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers

Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial