Customer Support/Booking Agent with Technical Services Company Experience
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Key skills for this role
About the Role
WeFix Technical Services is seeking a Customer Support/Booking Agent to handle inbound inquiries, book maintenance services, and coordinate with engineers. Candidates should have experience in the maintenance industry and strong organizational skills.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound whatsapp, calls, emails, and online inquiries to book maintenance, fitout, and renovation services
- Provide clients with detailed information about services, pricing, and availability
- Coordinate with the maintenance engineer
- Confirm bookings with clients and follow up to ensure appointments are kept
- Maintain accurate records of all bookings, customer interactions, and service requests using CRM
- Resolve scheduling conflicts or issues promptly
- Provide excellent customer service by addressing inquiries, resolving complaints, and offering solutions
- Collaborate with sales and marketing teams to support promotional campaigns
- Monitor and improve the booking process to enhance customer experience
Requirements
- Proven experience as a booking agent, scheduler, or similar role
- Preferably in the maintenance, fitout, or renovation industry
- Strong organizational skills
- Excellent communication and interpersonal skills
- Proficiency in CRM software, booking systems, and Microsoft Office Suite
- Ability to work under pressure and handle high volumes of inquiries
- High level of accuracy and attention to detail
- Maintenance Industry: 3 years (Preferred)
Full Job Posting
About Us
- WEFIX Technical Services L.L.C, a premier maintenance service provider based in Dubai, is renowned for delivering exceptional quality and service to our clients.
Responsibilities
- Handle inbound and outbound whatsapp, calls, emails, and online inquiries to book maintenance, fitout, and renovation services.
- Provide clients with detailed information about our services, pricing, and availability, ensuring clarity and transparency.
- Coordinate with the maintenance engineer
- Confirm bookings with clients and follow up to ensure appointments are kept and services are delivered as promised.
- Maintain accurate records of all bookings, customer interactions, and service requests using the company’s CRM system.
- Help to resolve any scheduling conflicts or issues promptly, ensuring customer satisfaction and operational efficiency.
- Provide excellent customer service by addressing inquiries, resolving complaints, and offering solutions in a timely manner.
- Collaborate with the sales and marketing teams to support promotional campaigns and maximize booking opportunities.
- Continuously monitor and improve the booking process to enhance customer experience and streamline operations.
Skills and Requirements
- Proven experience as a booking agent, scheduler, or similar role, preferably in the maintenance, fitout, or renovation industry.
- Strong organizational skills with the ability to manage multiple bookings and schedules simultaneously.
- Excellent communication and interpersonal skills, with a customer focused approach.
- Proficiency in using CRM software, booking systems, and Microsoft Office Suite.
- Ability to work under pressure, handle high volumes of inquiries, and resolve issues efficiently.
- High level of accuracy and attention to detail in record keeping and communication.
Compensation
- Pay: AED3,000.00 AED4,500.00 per month
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