oracle
Customer Support Associate
Digitide Solutions
Thāne, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
CRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRM
Key Skills for This Role
CRM
Full Job Posting
Responsibilities
- Act as the primary point of contact for customers, ensuring a positive and efficient experience.
- Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
- Resolve customer complaints and issues, offering creative solutions and ensuring satisfaction.
- Maintain a high level of customer service excellence, aiming for 100% customer satisfaction.
- Collaborate with internal teams to gather product and service information, ensuring accurate knowledge sharing.
- Stay updated with company policies, procedures, and product knowledge to provide accurate information.
- Document and track customer interactions, ensuring a comprehensive record of all support activities.
- Identify and escalate priority issues to the appropriate teams for timely resolution.
- Conduct regular customer feedback analysis to improve support processes and enhance the customer experience.
- Actively contribute to a positive and supportive team environment, fostering a culture of collaboration.
Qualifications
- A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
- Minimum 1-2 years of experience in a customer support or call center role, preferably in a collections environment.
- Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly.
- Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
- Proficiency in using customer support tools and systems, including CRM software and ticketing systems.
- Ability to work independently and manage a high volume of customer interactions with efficiency.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- A positive and friendly attitude, with a passion for delivering exceptional customer service.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Digitide Solutions
CCE
Noida, IND
Discovered TodayFull-time
OPS - EXE
Mumbai, IND
Discovered TodayFull-time
Manager
Chennai, IND
Discovered TodayFull-time
Sr. Officer
Chennai, IND
Discovered TodayFull-time
Sr. Officer
Chennai, IND
Discovered TodayFull-time
Desktop Support Engineer
Chennai, IND
Discovered TodayFull-time
CCE
Pune, IND
Discovered TodayFull-time
Executive
Mumbai, IND
Discovered TodayFull-time