ashby
Customer Support Associate
Padlet
San Francisco, USA
Full-time
Entry
Onsite
USD 85000-120000 yearly / year
Discovered 2 weeks ago
Free
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Responsibilities
- Effectively solve customer inquiries via phone, email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
Qualifications
- The ability to provide support fluently in English. Proficiency in another language is a bonus
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- Excellent time-management skills
About Padlet
Vision : Every child in the world will grow up with Mickey Mouse and Padlet.
Product : We are making the default way of collecting and sharing thoughts on the Internet. People love the product.
Impact : We have 40 million users, making Padlet one of the most used apps on the planet.
Money : We are venture backed AND fiscally responsible. We are built to last one hundred years.
Badassery : We are only 70 odd people. That's over half a million active users per person.
Some people you‘d be working with
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