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Customer Support Associate
Tian Zevon
Remote, USA
Part-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
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About the Customer Support Associate Position
Our customer support associate, or CSA, will act as a connection, providing product/services information and resolving developing problems that our customers might face with precision and competence.
The best CSAs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer Support Associates can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSAs can gather it for us. Problem-solving also comes naturally to customer support associates. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Support Associate Responsibilities
- Handle moderate volumes of incoming emails / chats
- Produce sales leads
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Customer Support Associate Requirements
- 1-2 years of proven customer support experience or experience as a client service representative
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