Customer Support Associate

2+ years’ exceptional customer service and tech support experience

Bilingual in English and Spanish (verbal & written)

Accountable and coachable team player

A passion for helping other people everyday

Computer, smart device, and internet savvy

Excellent verbal and written communication skills

Commitment to excellence

Experience with data collection and analysis (performance and content)

High personal integrity and character

Strong work ethic, self-motivation

We are challenging the belief that aging is less. We’ve developed a scientifically validated digital balance training program that will prevent 1 million falls. It’s an effective and engaging way to train the brain and body to work together, using nearly any smart device and in only 10 minutes a day, allowing older adults to preserve and enhance mobility, which influences multiple aspects of health. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.

We build experiences that older adults love

We act with transparency and collaboration

We deliver impactful outcomes through exceptional performance

We move quickly with open minds

We lead with joy and positive intent

A user- and customer-first attitude, then:

Patience, empathy and compassion

Positive, can-do attitude

Effective communication style

Eye for detail and creative problem-solving

A passion for older adults

A fast-paced, mission-driven, start-up environment where you can learn quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business

An opportunity to touch and save older adult lives by preventing falls and improving mobility

An environment where you can do your best work, supported by an inclusive, collaborative and passionate team

A culture of servant leadership, respect, joy, gratitude, transparency, and 360-degree accountability