Customer Support Associate

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.

Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.

We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

About the Role CX is where Aspora earns or loses trust. Every chat, email, and call is a moment where a user is moving money that matters to them: rent, family support, savings across two countries.

This role exists to own that moment end to end. You don't hand off and move on. You resolve, and you flag what needs to change upstream so the same issue doesn't resurface.

You'll work closely with Product, Tech, Ops, and Compliance, turning recurring complaints into fixes that make Aspora better for the next user. Location: Bengaluru, India Shift: In-office, 24x7 rotational shifts (including night shift), 6-days work week.

What You’ll Own

Resolve user queries across Chat, Email, and Phone with speed and accuracy.

Own every case end to end, from first contact through full resolution, not just handoff.