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Customer Support (Arabic) | Remote
Recruit Lytics Hires
Medina, KSA
Full Time
Entry
Remote
3 weeks ago
ArabicEnglishCustomer ServiceCommunicationProblem SolvingCRM Systems
Free
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ArabicEnglishCustomer Service
About the Role
Recruit Lytics Hires is seeking a detail-oriented Remote Customer Support (Arabic) Specialist to deliver professional support to Arabic-speaking customers via email, chat, and phone.
Key Skills for This Role
ArabicEnglishCustomer ServiceCommunicationProblem SolvingCRM Systems
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up to date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
Requirements
- Fluency in Arabic (written and spoken) and good English skills
- Strong communication and interpersonal abilities
- Customer focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast paced environment
- Basic computer skills and familiarity with digital tools
- Problem solving skills and attention to detail
- Ability to work independently in a remote setting
- Reliable high speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
Full Job Posting
Overview
- We are actively seeking a detail oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic speaking customers through various communication channels. You will handle customer inquiries, resolv
Key Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up to date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
Required Skills and Qualifications
- Fluency in Arabic (written and spoken) and good English skills
- Strong communication and interpersonal abilities
- Customer focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast paced environment
- Basic computer skills and familiarity with digital tools
- Problem solving skills and attention to detail
- Ability to work independently in a remote setting
- Previous customer support experience is a plus
Technical Requirements
- Reliable high speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
What We Offer
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in customer support
- Performance based incentives
- Supportive and collaborative remote team environment
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