Customer Support (Arabic) | Remote
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
ReLyticx HR is hiring an Arabic-speaking Customer Support Specialist for a remote role. You will handle customer inquiries via email, chat, and phone, resolve issues, and maintain high service standards.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Assist customers with troubleshooting and resolving common issues
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
- Work closely with internal teams to resolve customer concerns
Requirements
- Fluency in Arabic (written and spoken) and good English skills
- Strong communication and interpersonal abilities
- Customer focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast paced environment
- Basic computer skills and familiarity with digital tools
- Problem solving skills and attention to detail
- Ability to work independently in a remote setting
- Previous customer support experience is a plus
- Reliable high speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
Full Job Posting
Role Overview
- Serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a high standard of service.
Key Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required).
- Provide accurate information about products, services, and processes.
- Assist customers with troubleshooting and resolving common issues.
- Document all customer interactions in CRM or support systems.
- Track open cases and follow up to ensure timely resolution.
- Handle complaints with professionalism and empathy.
- Support continuous improvement by identifying recurring issues.
- Work closely with internal teams to resolve customer concerns.
Required Skills and Qualifications
- Fluency in Arabic (written and spoken) and good English skills.
- Strong communication and interpersonal abilities.
- Customer focused mindset with empathy and patience.
- Ability to handle multiple tasks in a fast paced environment.
- Basic computer skills and familiarity with digital tools.
- Problem solving skills and attention to detail.
- Ability to work independently in a remote setting.
- Previous customer support experience is a plus.
Technical Requirements
- Reliable high speed internet connection.
- Personal computer or laptop with updated operating system.
- Quiet and professional workspace.
- Familiarity with email, chat tools, and CRM systems (preferred).
What We Offer
- Competitive compensation.
- Flexible remote working schedule.
- Training and onboarding support.
- Opportunities for career growth in customer support.
- Performance based incentives.
- Supportive and collaborative remote team environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ReLyticx HR
Remote Computer User Support
Abu Dhabi, UAE
ReLyticx HR is seeking a Remote Computer User Support Specialist to provide technical assistance to users. You will troubleshoot hardware and software issues, guide users through solutions, and document support cases. Ba
Junior Customer Service Representative (Remote)
Abu Dhabi, UAE
ReLyticx HR is seeking a Remote Customer Service Representative to provide timely, professional support via phone, email, and chat. The role involves resolving inquiries, troubleshooting issues, and maintaining customer
Customer Service Representative (Remote)
Abu Dhabi, UAE
ReLyticx HR is looking for a friendly Remote Customer Service Representative to answer questions, resolve issues, and provide positive support via email, chat, and phone. The role requires strong English communication, p
Assistant Administrator | Remote
Abu Dhabi, UAE
We are hiring a Remote Assistant Administrator to support daily operations with administrative tasks. The role involves maintaining records, coordinating communications, managing schedules, and supporting executives. Ide
File Clerk (Remote)
Abu Dhabi, UAE
ReLyticx HR is recruiting a Remote File Clerk to maintain company databases by collecting and entering information from employees and customers. Responsibilities include document indexing, quality control, and records go
Admin Information Entry Clerk (MENA) | Remote)
Abu Dhabi, UAE
ReLyticx HR is seeking a detail-oriented Admin Information Entry Clerk for remote data entry and record management across the MENA region. Responsibilities include data verification, administrative support, and complianc
Remote Customer Assistant | Administration
Abu Dhabi, UAE
We are seeking a Remote Customer Assistant to join our support team. You will assist customers by responding to inquiries, resolving concerns, and providing accurate information. Strong communication, organizational skil
Remote Computer User Support
Abu Dhabi, UAE
Junior Customer Service Representative (Remote)
Abu Dhabi, UAE
Customer Service Representative (Remote)
Abu Dhabi, UAE
Assistant Administrator | Remote
Abu Dhabi, UAE
File Clerk (Remote)
Abu Dhabi, UAE
Admin Information Entry Clerk (MENA) | Remote)
Abu Dhabi, UAE
Remote Customer Assistant | Administration
Abu Dhabi, UAE