Customer Support Analyst, Tier I

with and understanding of HL7 or DICOM is preferred.

Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML – is a plus.

Knowledge of Data Manipulation Languages – SQL, PL/SQL – is a plus.

Excellent communication and customer service skills.

Exposure to information systems in a hospital environment would be an asset.

Industry certification is preferred.

Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.

Superior multitasking skills.

Ability to work in a fast-paced environment.

Demonstrated resourcefulness to see problems and issues through resolution.

Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.

Must be eligible to travel.

Our Values: Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors) Play as One (Collaborate for a common goal, diverse perspectives.

Listen and communicate with respect, support decision for teams’ benefits) Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future: Dynamic global organization with a history of innovation and strong product portfolio.

Challenging environment combined with a supportive management structure.

Career development and growth.

Competitive salary and benefit package.

Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion: At Agfa, our mission at Agfa is to ensure that everyone belongs.

We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.

We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

If you want to be part of this experience, we'll take you there!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com .

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique.

The differences among us are our strengths.

We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram .