Customer Support Analyst

Position requires Data input to perform the following tasks:

Transfer built orders into Supply Connect program

Print productions orders

Maintain spreadsheets

Maintain and run reports

Print production labels and needed forms

Review and understand backlog

Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet

Input data into customer sites such as TMS, TMC

Coordinates appointments for shipment pick up

Assists with activities involving customer requirements

Maintain customer files.

Scan and email all BOL to Retail’s Central Receiving Manager

EDUCATION and/or EXPERIENCE

High school diploma or GED

Candidates are PREFERRED who offer the following:

Experience working in a manufacturing environment

Computer data-entry experience

Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

Application knowledge and skill for computer data entry

Application knowledge of products and production processes

Quality standards – knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

PERFORMANCE MEASUREMENTS

The performance of the Office Administrator will be measured as follows:

Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.

Personal growth - Each year there will be professional goals developed and agreed to by the Office Admin and the DC Manager.

Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.

Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans