indeed
Customer Support Analyst
KARTY
Baladiyat ad Dawhah, QAT
Contract
Onsite
QAR 5,000 per month
Discovered 1 weeks ago
Customer supportEmail, chat, and phone supportArabicEnglishProblem-solvingCustomer case investigation
Free
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Customer supportEmail, chat, and phone supportArabic
Role Overview
KARTY is hiring a Customer Support Analyst to provide customer support across multiple channels.
The role handles issues related to KARTY accounts, cards, payments, transactions, and other services.
The role requires customer focus, clear communication, ownership of issues, and comfort working in a fast-paced fintech environment.
Key Skills for This Role
Customer supportEmail, chat, and phone supportArabicEnglishProblem-solvingCustomer case investigation
Full Job Posting
About the Role
KARTY is hiring a Customer Support Analyst to provide customer support across multiple channels.
The role handles issues related to KARTY accounts, cards, payments, transactions, and other services.
The role requires customer focus, clear communication, ownership of issues, and comfort working in a fast-paced fintech environment.
Key Responsibilities
- Respond to customer queries through email and in-app chat, with occasional phone support.
- Assist customers with accounts, cards, payments, transactions, refunds, card controls, and other KARTY services.
- Investigate customer issues and coordinate with internal teams when further resolution is required.
- Own customer cases from initial contact through resolution.
- Respond to customer queries within defined SLAs and service standards.
- Maintain accurate records of customer interactions, complaints, escalations, and resolutions.
- Identify recurring customer issues and share insights with Product, Operations, Compliance, and Technology teams.
- Escalate complaints, transaction disputes, fraud-related concerns, and other sensitive cases through appropriate processes.
- Communicate with customers in a clear, professional, empathetic, and solution-oriented manner.
- Improve FAQs, customer support templates, processes, and knowledge-base content.
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