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Customer Support Advisor
Sovereign Network Group
Thatcham, GBR
Full-time
Entry
Hybrid
GBP 26000-28000 yearly / year
Discovered 2 weeks ago
Free
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We have some great benefits at SNG, including:
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Full Job Posting
Salary
-
- We have an opportunity for a Customer Support Advisor to join our team in Newbury.
- This is a full time, permanent term role with a mix of home and office working.
The Role
As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What we are looking for:
Strong administration skills
Great customer service and the ability to actively listen
We need you to have good computer skills as we use multiple systems
The ability to turn a problem in to a solution
Empathy and a passion for helping people
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