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Customer Support Advisor
Konecta
Bengaluru, IND
Full-time
Associate
Onsite
Discovered 1 weeks ago
Customer serviceB2B customer account supportTelephone, email, and chat supportInternational UK voice and chat processIssue resolution and first-contact resolutionCustomer interaction logging and account updates
Free
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Customer serviceB2B customer account supportTelephone, email, and chat support
Role Overview
The Customer Support Advisor works with a UK-based international energy brand.
The role is the first point of contact for B2B energy customers and handles account enquiries through telephone and email, with chat support also included.
The position focuses on prompt, accurate, and professional query resolution.
Key Skills for This Role
Customer serviceB2B customer account supportTelephone, email, and chat supportInternational UK voice and chat processIssue resolution and first-contact resolutionCustomer interaction logging and account updates
Full Job Posting
Role Overview
The Customer Support Advisor works with a UK-based international energy brand.
The role is the first point of contact for B2B energy customers and handles account enquiries through telephone and email, with chat support also included.
The position focuses on prompt, accurate, and professional query resolution.
Roles and Responsibilities
- Support B2B energy customers with account enquiries.
- Answer queries through emails, calls, and chats.
- Listen to customer concerns and work toward first-contact resolution.
- Record customer interactions and update account information accurately.
- Work with management and other departments to maintain effective communication practices.
- Maintain knowledge of updated company processes and policies.
- Provide feedback to the team leader to improve customer service, response time, and staff experience.
- Apply company policy and process to customer solutions.
- Support the company's one-team culture.
Candidate Requirements
- Suitable candidates should have BPO industry experience with back-office and international UK voice and chat process experience.
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