linkedin
Customer Support 2- Hybrid - New York - New Jersey and Califonia
Broadridge
El Dorado Hills, KSA
Full Time
Mid
Hybrid
4 weeks ago
CommunicationProblem SolvingCRM SystemsMicrosoft OfficeCustomer ServiceTime Management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CommunicationProblem SolvingCRM Systems
About the Role
Broadridge is seeking a Customer Support Specialist to provide exceptional support to clients via phone, email, and chat. You will resolve billing, product, and service inquiries while meeting quality goals.
Key Skills for This Role
CommunicationProblem SolvingCRM SystemsMicrosoft OfficeCustomer ServiceTime Management
Responsibilities
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner
- Resolve questions related to billing, products, services, account maintenance, and service requests
- Research and troubleshoot customer issues, escalating complex matters when appropriate
- Accurately document customer interactions and resolutions within internal systems
- Partner with internal teams to ensure timely and effective issue resolution
- Maintain knowledge of Broadridge products, services, policies, and procedures
- Meet established service, quality, and productivity goals
Requirements
- High school diploma or GED required; Associate's or Bachelor's degree preferred
- 2+ years of customer support, customer service, call center, or client service experience
- Excellent verbal and written communication skills
- Strong problem solving, organizational, and time management abilities
- Ability to manage multiple priorities in a fast paced environment
- Proficiency with Microsoft Office and CRM systems
- Strong attention to detail
Full Job Posting
Overview
- Broadridge is seeking a customer focused and detail oriented Customer Support Specialist to provide exceptional support to clients and customers.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
- Resolve questions related to billing, products, services, account maintenance, and service requests
- Research and troubleshoot customer issues, escalating complex matters when appropriate
- Accurately document customer interactions and resolutions within internal systems
- Partner with internal teams to ensure timely and effective issue resolution
- Maintain knowledge of Broadridge products, services, policies, and procedures
- Identify opportunities to improve the customer experience and recommend process enhancements
- Meet established service, quality, and productivity goals
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred
- 2+ years of customer support, customer service, call center, or client service experience
- Excellent verbal and written communication skills
- Strong problem solving, organizational, and time management abilities
- Ability to manage multiple priorities in a fast paced environment
- Proficiency with Microsoft Office and customer relationship management (CRM) systems
- Strong attention to detail and commitment to providing exceptional customer service
- Ability to work independently while collaborating effectively within a team
Salary Range
- 60,000.00 – 67,000.00 USD annual
- Bonus Eligible
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career