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Customer Success Trainer
Aristocrat
North Ryde, AUS
Full-time
Mid
Hybrid
Discovered 1 weeks ago
Microsoft Office SuiteSalesforce
Free
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Microsoft Office SuiteSalesforce
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What You'll Do
Conduct functional and technical product training using various delivery methods including face-to-face, virtual, telephone, and remote desktop delivery methods, driving product proficiency and customer success.
Provide on-site pre and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products.
Develop structured training courses and supporting documentation.
Cultivate and maintain strong customer relationships.
Update service tickets with crucial information, track issue resolution progress, and raise technical or customer concerns to senior technicians or management when appropriate.
Contribute to the development of new products and assist with Operational Acceptance Testing (OAT).
Support the sales process by contributing knowledge and operational insights for new bids, tenders, and customer engagements.
Work effectively with customers, product developers, customer support, and sales to ensure the successful implementation of company products.
Provide outstanding customer service by efficiently handling client calls and service requests through Salesforce, ensuring all interactions are accurately recorded and actioned.
Participate in and support the overall CXS strategy.
Host live webinars on system products and relevant topics.
What We're Looking For
Exceptional customer service skills with a genuine passion for helping people and delivering outstanding customer experiences.
Formal training qualifications (Cert IV desirable).
Strong solid understanding of Microsoft Office Suite (Word, Excel, and PowerPoint) to support reporting, documentation, and customer communications.
Background in cashflow analysis related to the gaming industry or a solid grasp of financial analysis.
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