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Customer Success Specialist
ballurh
Riyadh, KSA
Full Time
Entry
Onsite
1 weeks ago
Account ManagementCustomer SuccessRestaurant PartnershipsPerformance AnalysisRevenue RecoveryArabic
Free
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Account ManagementCustomer SuccessRestaurant Partnerships
About the Role
Own and manage a portfolio of restaurant clients, driving performance and growth on delivery platforms. Review ROI, execute growth actions, and manage revenue recovery for restaurant partners.
Key Skills for This Role
Account ManagementCustomer SuccessRestaurant PartnershipsPerformance AnalysisRevenue RecoveryArabic
Responsibilities
- Own the day to day relationship and results for an assigned portfolio of restaurant clients
- Understand each restaurant’s performance, operational issues, and growth priorities
- Review sales, orders, revenue recovery, ads and offers campaigns, operational performance, and ROI
- Prepare clear account plans and practical recommendations based on data
- Lead regular client reviews and follow up until agreed actions are completed
- Execute approved growth and revenue recovery actions, including disputes, campaigns and offers
- Identify performance gaps, account risks, and growth opportunities early
- Maintain clear account updates, priorities, and next steps
- Attend client meetings and restaurant visits when required
Requirements
- 1–3 years of experience in Account Management, Customer Success, Restaurant Partnerships, Vendor Operations, Commercial Operations, or similar role
- Saudi nationals currently based in Riyadh strongly preferred
- Previous experience with food delivery or restaurant technology company highly preferred
- Strong Arabic communication and good professional English
- Comfortable working with performance reports, spreadsheets, commercial metrics, and ROI
- Available to work full time from Ballurh’s Riyadh office
Full Job Posting
About the Role
- Ballurh helps restaurants improve profitability and performance across delivery apps.
- We’re looking for a proactive Customer Success Specialist to own and manage a portfolio of restaurant clients.
- This is not a customer service, call center, or technical support role.
What You’ll Own
- Own the day to day relationship and results for an assigned portfolio of restaurant clients.
- Understand each restaurant’s performance, operational issues, and growth priorities.
- Review sales, orders, revenue recovery, ads and offers campaigns, operational performance, and ROI.
- Prepare clear account plans and practical recommendations based on the data.
- Lead regular client reviews and follow up until agreed actions are completed.
- Execute approved growth and revenue recovery actions, including disputes, campaigns and offers.
- Identify performance gaps, account risks, and growth opportunities early.
- Maintain clear account updates, priorities, and next steps.
- Attend client meetings and restaurant visits when required.
Who We’re Looking For
- 1–3 years of experience in Account Management, Customer Success, Restaurant Partnerships, Vendor Operations, Commercial Operations, or a similar role.
- Saudi nationals currently based in Riyadh are strongly preferred.
- Previous experience with HungerStation, Jahez, Keeta, TheChefz, Talabat, or another food delivery or restaurant technology company is highly preferred.
- Strong Arabic communication and good professional English.
- Comfortable working with performance reports, spreadsheets, commercial metrics, and ROI.
- Strong ownership, responsiveness, organization, and follow through.
- Able to manage several restaurant accounts and workflows simultaneously.
- Comfortable meeting restaurant owners and operations teams.
- Available to work full time from Ballurh’s Riyadh office.
Why Join Ballurh
- Own a real portfolio of restaurant clients and directly influence their results.
- Gain hands on experience across account management, growth execution, and revenue recovery.
- Work directly with Ballurh’s founders and Customer Success leadership.
- Build deeper expertise in Saudi food delivery, restaurant technology, analytics, and AI.
- Progress from Customer Success Specialist to Customer Success Manager based on performance.
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