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Customer Success Specialis
EMA Electro Movilidad Asociación México
Abu Dhabi, UAE
Part Time
Entry
Today
Customer ServiceCommunicationAnalytical SkillsCRMSpanishTime Management
Free
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Customer ServiceCommunicationAnalytical Skills
About the Role
EMA Electro Movilidad Asociación México seeks a part-time remote Customer Success Specialist to support members and users of mobility solutions. Responsibilities include responding to inquiries, onboarding new members, monitoring satisfaction metrics, and collaborating with internal teams.
Key Skills for This Role
Customer ServiceCommunicationAnalytical SkillsCRMSpanishTime Management
Responsibilities
- Respond to inquiries via email, chat, and video calls
- Resolve issues and provide clear guidance to ensure a positive experience
- Onboard new members
- Monitor satisfaction metrics and document interactions
- Escalate complex cases when needed
- Gather feedback and identify trends in member needs
- Collaborate with internal teams to improve processes and service quality
- Maintain accurate records in CRM tools
- Follow up to ensure successful outcomes
Requirements
- Strong customer facing abilities
- Clear and professional communication skills
- Solid analytical skills
- Experience working in remote or distributed teams
- Comfort using CRM or ticketing systems
- Ability to communicate fluently in Spanish
- Prior experience in customer success, customer service, or member support
- Relevant education or training in business, communications, or related field
Full Job Posting
Role Description
- This part time remote Customer Success Specialist role at EMA Electro Movilidad Asociación México focuses on supporting members and users of the organization’s mobility solutions and services.
- The specialist will respond to inquiries via email, chat, and video calls, resolving issues and providing clear guidance to ensure a positive experience.
- Daily tasks include onboarding new members, monitoring satisfaction metrics, documenting interactions, and escalating complex cases when needed.
- The role also involves gathering feedback, identifying trends in member needs, and collaborating with internal teams to improve processes and service quality.
- The specialist is expected to manage a structured schedule, maintain accurate records in CRM tools, and consistently follow up to ensure successful outcomes.
Qualifications
- Strong customer facing abilities, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Clear and professional Communication skills, both written and verbal, with the ability to explain technical or process related information in simple terms.
- Solid Analytical Skills to interpret feedback, track service performance, and identify patterns or opportunities for improvement.
- Experience working in remote or distributed teams, with disciplined time management and the ability to work independently.
- Comfort using CRM or ticketing systems and common collaboration tools (e.g., email, chat, video conferencing platforms).
- Prior experience in customer success, customer service, or member support, ideally in technology, mobility, or nonprofit environments.
- Ability to communicate fluently in Spanish; English proficiency is an advantage.
- Relevant education or training in business, communications, or a related field, or equivalent practical experience.
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