Customer Success Representative

Responsibilities

• Lead, monitor, and supervise organizations and their respective employees with execution of healthcare solutions.
• Assist with annual renewal applications during the open enrollment period.
• Support annual renewal production goals.
• Assist and support colleagues with new and existing client needs.
• Learn, embrace and utilize technology solutions.
• Maintain a positive attitude and contributes to a harmonious and cooperative spirit within the organization.
• Identify opportunities to cross-sell new/renewal accounts alongside other departments.
• Perform special projects at management's request.
• All other duties as assigned.

Qualifications

• 3-5 years of customer service experience with larger accounts
• Project management experience
• Process development

Education & Experience

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years
• This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.