Customer Success Operations Manager

5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment

Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization

Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally)

Strong analytical and strategic thinking skills; comfortable translating data into insights and action

Experience designing team and individual targets and incentive compensation plans

Exceptional communication and stakeholder management abilities

Comfortable in fast-paced, scaling environments with evolving priorities

Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting

Nice to Have:

Knowledge of SQL, BI tools, or scripting for operational analytics

Pigment experience is a major bonus

EPM industry experience

Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.

High-end equipment to do your work in the best conditions.

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.