Customer Success Operations

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox’s oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.

You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding data entry.