Customer Success Manager

Customer Success Manager | Sydney | EROAD ABOUT THE COMPANY EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets.

As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

This is a customer-facing role where you'll be the trusted advisor behind every account's success. - Own a portfolio of customer accounts and build relationships that last - Drive retention and growth across your portfolio - Act as the go-to subject matter expert on our products for your customers - Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities - Report to the Customer Success Team Lead as part of a wider customer success function WHAT YOU NEED Here's what will set you up to succeed in this role. - Around 3 years in a customer success, customer service or customer-facing account management role - A background in the technology or SaaS industry - Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology - Familiarity with CRM tools WHY JOIN Here's what you can expect as part of the EROAD team. - Be part of a high-growth, innovative technology company making a genuine difference for customers - Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling - Work alongside a talented and collaborative team - Competitive benefits package