ashby
Customer Success Manager- SMB
Pearl
Remote, USA
Full-time
Entry · 2+ years experience
Remote
Discovered 1 weeks ago
2D dental radiography
Free
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2D dental radiography
Key Skills for This Role
2D dental radiography
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About Pearl
Pearl is shaping the future of dentistry with a suite of AI solutions engineered to establish higher standards of quality and care for patients worldwide. Since 2019, our team has developed FDA-cleared computer vision capabilities for the interpretation of 2D and 3D dental imagery, industry-leading technology that clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care globally.
The Role
We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully. Ideal candidates will take initiative, respond quickly and creatively to dynamic situations and show ownership.
Key Responsibilities
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Work with customers to ensure they are leveraging Pearl’s suite of tools effectively and finding value in our services
- Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
- Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
- Maintain and continue to expand technical product knowledge to remain proficient
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
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