Customer Success Manager - SMB

Candidates with the following experience are encouraged to apply:

Experience : more than 2 years in a customer success or account management experience, ideally in SaaS or technology

Technical Skills : Intermediate proficiency in Google Sheets and/or Excel.

Customer-Centric Track Record : Proven success in delivering outstanding customer experiences and ability to manage multiple accounts

Communication & Presentation : Excellent presentation skills, with confidence engaging executives and leaders.

Problem-Solving Ability : Skilled at identifying customer pain points and mapping product features to solutions.

Written & Verbal Communication : Clear, effective communicator who adapts easily to different communication methods.

Collaboration : Team-oriented, fostering a cooperative environment that promotes learning and growth.

Tools Familiarity : Experience with Vitally, Salesforce and Slack is highly desirable.

Educational Background : Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred, providing a solid foundation for the role.

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines

Excellent benefits package including: Paid Flexible Time Off with an encouraged 3 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Company paid dental and vision and eligible spouse/partner and dependents Fully company funded short and long term disability Fully company paid life insurance 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend

Paid Flexible Time Off with an encouraged 3 weeks use per year

Company paid medical for you and eligible spouse/partner and dependents

Company paid dental and vision and eligible spouse/partner and dependents

Fully company funded short and long term disability

Fully company paid life insurance

401(k) with company matching

Flexible Spending Account

Up to 8 weeks paid parental leave

Work-from-home stipend

Work with (and learn from) an experienced, high-performing team

A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback

Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!