gem
Customer Success Manager
Supio
Seattle, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 120000-150000 yearly / year
Discovered 1 weeks ago
CRM platformscustomer success tools
Free
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Key Skills for This Role
CRM platformscustomer success tools
Full Job Posting
Skills and Competencies
- Exceptional interpersonal and relationship-building skills with a passion for customer transformation
- Strategic thinking with attention to detail and ability to act with urgency
- Ability to manage multiple accounts and priorities simultaneously while maintaining quality
- Collaborative mindset with strong cross-functional communication
- Results-oriented with a customer-first approach and commitment to continuous learning
- Adaptability and resilience in a fast-paced, AI-driven environment
- Comfort with leveraging AI tools and data-driven insights to enhance customer success
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
- 3-5+ years of experience in customer success, account management, or client-facing roles
- Excellent communication and presentation skills, both written and verbal
- Strong analytical and problem-solving abilities
- Experience with CRM platforms and customer success tools
- Proven track record of meeting retention and growth targets
Preferred Qualifications
- Experience in SaaS or technology industry
- Experience in growth-stage start-ups
- Project management certification or experience
- Previous consultative selling or solution selling experience
- Familiarity with data analysis tools and customer health scoring methodologies
- 💰 Competitive Salary + Meaningful Equity
- 💹 401(k)
- ⚕️ Health, Dental, Vision, and Life Insurance
- 🏝 Flexible Time Off + Holidays
- 🧑💻 High-autonomy work environment, every Tuesday is a Remote Work Day
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