Customer Success Manager ( Saudi national only)
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About the Role
The Future Is What We Make It. When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Make the Best You. Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
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Responsibilities
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to customer needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies and drive campaigns and initiatives.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved pro-actively and customers able to release value from our products and solutions.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
- Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
- Awareness on Honeywell Connected Industrial (HCI) products and solutions preferred – Process Historian, Process Alarm Management, Advance process Controls, Operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution systems (MES), Visualization and reporting solutions, Asset performance Management solutions, Digital twins, Cloud based solutions
- Excellent customer interaction skills – the ability to interact with customers, understand and manage their expectations and build long term relationships.
- - Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to customer needs. - Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions. - Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned. - Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies and drive campaigns and initiatives. - Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved pro-actively and customers able to release value from our products and solutions. - Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle. - Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. - Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing - Awareness on Honeywell Connected Industrial (HCI) products and solutions preferred – Process Historian, Process Alarm Management, Advance process Controls, Operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution systems (MES), Visualization and reporting solutions, Asset performance Management solutions, Digital twins, Cloud based solutions - Excellent customer interaction skills – the ability to interact with customers, understand and manage their expectations and build long term relationships.
Qualifications
- Degree in Chemical Engineering or Process Engineering
- Must have HCI experience
- Must be customer facing and have experience in delivery of Business and process Optimization
- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- - Degree in Chemical Engineering or Process Engineering - Must have HCI experience - Must be customer facing and have experience in delivery of Business and process Optimization We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Honeywell
Honeywell is a global industrial technology company that provides products, software and solutions for building, process and industrial automation. Its technologies help customers improve safety, productivity, energy efficiency and operational reliability.
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