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Customer Success Manager (Remote)

Joveo AI
, UAE
Fulltime
Mid-Senior
2 months ago
Customer Relationship Management (CRM)Customer RetentionOnboardingClient AdvocacySaaSKey Account Management
Free

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Customer Relationship Management (CRM)Customer RetentionOnboarding
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About Joveo

Every company says they're "AI-first." We actually are.

Joveo's recruitment

advertising platform processes millions of hiring decisions through machine

learning, real-time bidding, and predictive analytics — helping the world's

largest employers find the right people, faster and fairer.

But we're not

done.

Not even close.

Role Overview

We are hiring a Customer Success Manager to own the success and growth

of Joveo's client relationships.

You will ensure clients realize the

full value of the platform — driving adoption, retention, and expansion

by building genuine partnerships with enterprise hiring teams.

Key Responsibilities

  • Own a portfolio of enterprise client accounts as their primary success partner
  • Drive platform adoption, health, and outcomes through regular business reviews
  • Identify expansion opportunities and collaborate with sales on upsell and renewal motions
  • Proactively monitor account health signals and intervene before churn risks materialize
  • Serve as the voice of the customer internally — influencing product and operations priorities
  • Resolve escalations with urgency, empathy, and a clear path to resolution

Required Skills & Qualifications

  • Proven customer success or account management experience in a B2B SaaS environment
  • Demonstrated ability to manage and grow a portfolio of enterprise accounts
  • Strong analytical skills — ability to use platform data to drive client conversations
  • Excellent relationship-building and executive communication skills
  • Familiarity with CS platforms (Gainsight, Totango, or ChurnZero) is an advantage
  • Experience in HR tech, adtech, or recruitment platforms is a strong plus

Equal Opportunity Employer

Joveo is an equal opportunity employer.

We are committed to building an

inclusive workplace and welcome applications from all qualified individuals

regardless of race, color, ethnicity, nationality, gender, gender identity

or expression, sexual orientation, age, religion, disability, marital status,

or any other characteristic protected by applicable law.

All hiring decisions

are made solely on the basis of qualifications, skills, and demonstrated

ability.

If your dream job is one that doesn't fit neatly into a job title — apply.

Joveo.

Where AI meets the future of work.

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