Customer Success Manager

3+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry

Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity

Strategic thinker with the ability to communicate clearly and influence across all levels, including executives

Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities

Excellent project management, communication, and presentation skills

Experience with Salesforce or a similar CRM platform

Resourceful, proactive, and collaborative with a strong customer-first mindset

Bachelor's degree required; Master’s degree is a plus

Experience working with mid-market customers in a compliance-driven SaaS environment

Prior involvement in creating or scaling customer success playbooks or enablement initiatives

Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .