indeed
Customer Success Manager
Cin7
Toronto, CAN
Full Time
Mid
4 days ago
Customer SuccessAccount ManagementSalesforceChurnZeroGongData Analysis
Free
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Customer SuccessAccount ManagementSalesforce
About the Role
Cin7 is looking for a Customer Success Manager to drive retention and product adoption for a portfolio of 450 key accounts. The role involves conducting QBRs, value-selling, and collaborating cross-functionally.
Key Skills for This Role
Customer SuccessAccount ManagementSalesforceChurnZeroGongData Analysis
Responsibilities
- Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long term success
- Manage high volume SaaS book of business serving our strategic accounts
- Manage a book of business of 450 key accounts, driving retention and product adoption
- Conduct daily customer calls with your book of business, leveraging AI enabled tools and our tech stack
- Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
- Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls
- Value sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
- Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
- Track customer health, identify risks early, and implement mitigation strategies
- Drive customer accountability by setting clear goals and executing tailored success plans
- Collaborate cross functionally to ensure a seamless experience throughout the customer lifecycle
- Resolve customer questions by connecting them with the right internal experts
Requirements
- 5+ years in a customer facing role, ideally within high velocity SaaS Customer Success, Account Management, or similar environments
- Experience working with supply chain, manufacturing, commerce, or retail customers
- Proven skills in client retention, strategic account management, and results oriented customer relationship development
- Proven ability to manage and grow a diverse customer portfolio, ideally within a fast paced or high growth organization
- A proactive, resourceful, and autonomous working style
- Experience navigating and influencing cross functional teams to deliver customer outcomes
- Strong communication skills, with the ability to simplify technical concepts for different audiences
- A high level of empathy and customer centricity
- Data fluency—comfortable analyzing usage patterns, KPIs, and business impact
- Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools
- A continuous improvement mindset
- A team first attitude
Full Job Posting
How you'll make an impact
- As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform.
- You will guide customers through their lifecycle—from post Onboarding to expansion—while ensuring they achieve measurable business outcomes.
- Your primary focus will be on retention and product adoption.
What you'll do
- Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long term success.
- Manage high volume SaaS book of business serving our strategic accounts.
- Manage a book of business of 450 key accounts, driving retention and product adoption.
- Conduct daily customer calls with your book of business, leveraging AI enabled tools and our tech stack to execute tech touch, human touch playbooks at scale.
- Identify recurring customer challenges and help build scalable solutions, playbooks, and resources.
- Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
- Value sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7.
- Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7.
- Track customer health, identify risks early, and implement mitigation strategies.
- Drive customer accountability by setting clear goals and executing tailored success plans.
- Collaborate cross functionally to ensure a seamless experience throughout the customer lifecycle.
- Resolve customer questions by connecting them with the right internal experts.
What you'll bring
- 5+ years in a customer facing role, ideally within high velocity SaaS Customer Success, Account Management, or similar environments.
- Experience working with supply chain, manufacturing, commerce, or retail customers.
- Proven skills in client retention, strategic account management, and results oriented customer relationship development.
- Proven ability to manage and grow a diverse customer portfolio, ideally within a fast paced or high growth organization.
- A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions.
- Experience navigating and influencing cross functional teams to deliver customer outcomes.
- Strong communication skills, with the ability to simplify technical concepts for different audiences.
- A high level of empathy and customer centricity, especially in challenging situations.
- Data fluency—comfortable analyzing usage patterns, KPIs, and business impact.
- Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools.
- A continuous improvement mindset: curious, adaptable, and eager to learn.
- A team first attitude that contributes to a culture of inclusion, collaboration, and respect.
In return, we offer
- A generous PTO policy.
- A Global Wellness Day celebrated companywide.
- A diverse team, where everyone helps each other and inclusion is a core value.
- Frequent company sponsored events.
- 85 95k CAD base salary + 20% variable, paid quarterly.
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