linkedin
Customer Success Manager
SysAid
Toronto, CAN
Full Time
Mid
1 weeks ago
Customer SuccessAccount ManagementRelationship BuildingAI AdoptionAutomationCommunication
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer SuccessAccount ManagementRelationship Building
About the Role
SysAid is hiring a Customer Success Manager to drive retention and expansion for global customers. You will act as a strategic advisor, driving AI adoption and value realization. Requires 3+ years of customer success experience with enterprise SaaS.
Key Skills for This Role
Customer SuccessAccount ManagementRelationship BuildingAI AdoptionAutomationCommunication
Responsibilities
- Serve as trusted advisor and strategic partner for SysAid customers, acting as primary point of contact
- Build and maintain executive and operational relationships across customer organizations
- Drive customer retention, renewal, and expansion opportunities across your portfolio
- Lead regular business reviews focused on value realization, customer outcomes, and strategic planning
- Drive adoption of SysAid AI capabilities by identifying customer use cases and aligning solutions to business objectives
- Help customers identify opportunities to improve productivity and operational efficiency through AI driven workflows and automation
- Guide customers in adopting emerging technologies including AI powered assistants, automation capabilities, and Agentic AI workflows
- Develop customer success plans with measurable outcomes and KPIs
- Conduct account health reviews and proactively identify risks and opportunities
- Create scalable success strategies that accelerate customer maturity and long term platform adoption
- Collaborate closely with Product, AI, Support, Sales, and Engineering teams to advocate for customer needs
- Act as escalation point for customer concerns, feature requests, and strategic initiatives
Requirements
- 3+ years of experience in Customer Success, Account Management, or related customer facing roles managing enterprise or mid market SaaS customers
- Bachelor's degree or equivalent experience
- Experience managing a significant book of business with proven record of retention, forecasting, and quota attainment
- Strong communication, presentation, and discovery skills with excellent business acumen
- Experience driving technology adoption and customer value realization initiatives
- Familiarity with AI technologies, automation platforms, AI enabled SaaS products, or emerging Agentic AI concepts strongly preferred
- Experience leading executive level conversations and influencing stakeholders across organizations
- Growth mindset with passion for innovation and continuous learning
Full Job Posting
About SysAid
- SysAid is a fast growing SaaS company serving 4,000+ customers across 140 countries.
- We provide an AI powered Service Management platform.
Role
- Customer Success Manager to support large global customers.
- Act as strategic advisor helping customers maximize value of SysAid’s platform.
What you will do
- Serve as trusted advisor and strategic partner.
- Build and maintain executive and operational relationships.
- Drive customer retention, renewal, and expansion.
- Lead regular business reviews.
- Drive adoption of SysAid AI capabilities.
- Help customers improve productivity through AI driven workflows.
- Guide customers in adopting emerging technologies.
- Develop customer success plans with measurable outcomes.
- Conduct account health reviews.
- Create scalable success strategies.
- Collaborate with Product, AI, Support, Sales, and Engineering.
- Act as escalation point for customer concerns.
Requirements
- 3+ years of experience in Customer Success, Account Management, or related roles managing enterprise or mid market SaaS customers.
- Bachelor's degree or equivalent experience.
- Experience managing a significant book of business with proven record of retention, forecasting, and quota attainment.
- Strong communication, presentation, and discovery skills.
- Experience driving technology adoption and customer value realization.
- Familiarity with AI technologies, automation platforms, or Agentic AI concepts strongly preferred.
- Experience leading executive level conversations.
- Growth mindset with passion for innovation.
Who you are
- Personable and enthusiastic with strong relationship building skills.
- Strong sense of ownership and accountability.
- Proactive with excellent problem solving skills.
- Strong customer empathy.
- Naturally curious about emerging technologies.
- Comfortable leading conversations around innovation and change management.
- Strong prioritization and time management skills.
- Able to thrive in fast paced environments.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career