Customer Success Manager - MIS Systems

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change.

It is important that candidates are high motivated, positive and willing to learn and adapt as the software changes and improves.

Act as a Customer Success Manager for schools that go live – applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general setup and best practice

On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom

Act as a point of knowledge for your customers

Manage your own calendar to ensure that your time is spent where needed

Provide experience, knowledge and support where needed

Conduct health checks and other proactive investigations on your sites

The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment

Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement