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Customer Success Manager - MENA & APAC
Thrive
Dubai, UAE
Full Time
Mid
Remote
1 months ago
Customer SuccessCommunity ManagementCRM SoftwareSalesforceLearning Management SystemsCommunication
Free
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Customer SuccessCommunity ManagementCRM Software
About the Role
Thrive Learning is seeking a Customer Success Manager to manage and nurture customer communities in the GCC and APAC regions. The role focuses on community engagement, relationship management, and driving customer retention and advocacy.
Key Skills for This Role
Customer SuccessCommunity ManagementCRM SoftwareSalesforceLearning Management SystemsCommunication
Responsibilities
- Build, grow and maintain a bustling community through proactive engagement, both on and off line
- Facilitate collaborative discussions, Q&A sessions, product workshops and feedback forums
- Understand customers' critical business needs, goals, pain points and success criteria
- Identify and generate advocates across customer base for testimonials, case studies and award certificates
- Proactively monitor customer health metrics such as usage patterns, satisfaction scores to identify actions for expansion or retention/renewal
- Work closely across multiple teams including sales, marketing & product development
- Scope customer needs and design an effective programme of workshops and support
Requirements
- Proven experience in L&D organizations, delivering learning interventions and driving impactful learning programmes
- Experienced with Thrive platforms or other LMS with strong technical and hands on administration skills
- Ability to build strong relationships across all levels of the business
- Strong communication skills; ability to articulate complex ideas clearly
- Proficiency in using CRM software (e.g., Salesforce) for managing customer interactions
- Open to learning customer success principles coupled with analytical skills for interpreting data/metrics
- Empathetic listener; genuinely cares about helping customers succeed
- Innovative thinker who can devise creative solutions tailored for the community's needs
- Results driven mindset; constantly seeks ways to drive value for both customers and the organisation
- Team player adept at collaborating across different departments
- Desirable customer success management/community management within a B2B or SaaS company
Full Job Posting
About Us
- Thrive Learning is the fastest growing learning technology company, changing the way people learn at work.
- Our technology helps over 3 million people worldwide unlock their potential.
- We work with brands like Volvo, Vodafone, Krispy Kreme, and Sky.
The Role
- We are seeking a dynamic Customer Success Manager to manage and nurture our community of customers in the GCC region and APAC.
- The role adopts a one to many approach to designing and delivering customer engagement and success.
Core Responsibilities
- Community Engagement: Build, grow and maintain a bustling community through proactive engagement, both on and off line.
- Relationship Management: Understand customers' critical business needs, goals, pain points and success criteria.
- Advocacy & Feedback: Identify and generate advocates across your customer base for testimonials, case studies and award certificates.
- Retention & Renewals: Proactively monitor customer health metrics such as usage patterns, satisfaction scores to identify actions for expansion or retention/renewal.
- Cross functional Collaboration: Work closely across multiple teams including sales, marketing & product development.
- Project focussed Deliverables: Scope customer needs and design an effective programme of workshops and support.
Essential Skills
- Proven experience in L&D organisations, delivering learning interventions and driving impactful learning programmes.
- Experienced with Thrive platforms (or other LMS) with strong technical and hands on administration skills.
- Ability to build strong relationships across all levels of the business.
- Strong communication skills; ability to articulate complex ideas clearly.
- Proficiency in using CRM software (e.g., Salesforce) for managing customer interactions.
- Open to learning customer success principles coupled with analytical skills for interpreting data/metrics.
- Empathetic listener; genuinely cares about helping customers succeed.
- Innovative thinker who can devise creative solutions tailored for the community's needs.
- Results driven mindset; constantly seeks ways to drive value for both customers and the organisation.
- Team player adept at collaborating across different departments.
- Desirable customer success management/community management within a B2B or SaaS company.
Benefits
- Unlimited Holiday to support work life balance.
- Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings.
- Flexible Working Hours within core hours (10:00–16:00).
- Birthday & Christmas Off, including festive shutdown between Christmas & New Year.
- Work From Anywhere—fully remote friendly (4 weeks a year).
What To Expect
- Initial Screening Call with a member of our People Team.
- First Stage Interview with a member of the team you'd be joining.
- Assessment Task: a practical assignment or case study between interview stages.
- Final Stage Interview with the Hiring Manager and/or a senior team member.
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