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Customer Success Manager

Origin Energy
Melbourne, AUS
Full-time
Hybrid
Discovered 1 weeks ago
Customer successAccount managementRelationship managementStakeholder managementCustomer enquiry resolutionEscalation management
Free

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Customer successAccount managementRelationship management
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Role Overview

The Customer Success Manager will own relationships across a national portfolio of residential communities.

The role sits within Origin’s Centralised Energy Services team and manages embedded network sites.

The position is hybrid and Melbourne based.

What You’ll Do

  • Build relationships with Owners Corporations, Strata Managers, Building Managers, and key site contacts.
  • Act as the primary contact for billing, payment, site-related, and other customer enquiries.
  • Manage escalations with internal teams to deliver timely and effective resolutions.
  • Support pricing updates, rate reviews, and customer communications.
  • Maintain accurate customer, site, and stakeholder information.
  • Monitor portfolio performance and identify opportunities to improve customer outcomes and retention.
  • Work with Sales and Operations teams to support customer retention.

What You’ll Bring

  • Experience in customer success, account management, relationship management, property management, strata management, or a similar customer-facing role.
  • Strong relationship-building and stakeholder management skills.
  • Excellent communication, problem-solving, and organisational abilities.
  • Commercial awareness and ability to identify value-creating opportunities.
  • Proactive, customer-focused approach with the ability to manage competing priorities and deliver results.

Benefits

  • Twenty-one weeks of paid parental leave for primary carers with flexible return options.
  • Opportunities for personal and professional growth.
  • Central CBD location with access to parking and public transport.
  • Option to purchase up to four additional weeks of leave annually.
  • Community opportunities through the Origin Foundation.
  • Discounted electricity, gas, and internet for employees.
  • Employee electric vehicle subscription options.

About Origin

Origin describes itself as an energy business focused on powering homes, delivering internet, and supporting Australia’s energy transition.

Background checks may be required as part of recruitment and employment.

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