Customer Success Manager

Disprz

Mecca, KSA

Full Time

Mid

3 days ago

Client Relationship ManagementStakeholder CommunicationAccount PlanningProblem SolvingBusiness Review PresentationCRM

Free

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Key skills for this role

Client Relationship ManagementStakeholder CommunicationAccount Planning

We're looking for a Customer Success Manager to be based in Riyadh or the UAE, owning our client relationships on the ground in the Middle East. You'll be the face of Disprz for clients in the region building trust, driving adoption, and making sure every client sees real value from our platform.
You'll work hand in hand with our India based team, so strong coordination skills are just as important as strong client facing skills.

Own the end to end relationship for a portfolio of Middle East clients — from onboarding to renewal
Be physically present for key client meetings, reviews, and relationship building in the region
Act as the voice of the client internally, working closely with the India based team on delivery, support, and product needs
Track client health and usage, spot risks early, and resolve issues before they escalate
Run regular business reviews and reporting for clients
Spot and drive opportunities for account growth, upsell, and deeper platform adoption
Travel within the region as needed to support client relationships

Ownership mindset — you take full responsibility for your accounts and their success
Strong client communication — confident engaging with senior stakeholders face to face and over calls
Excellent internal coordination — you'll be the bridge between the client and the India team, so clarity and follow through matter
Quick, adaptive learner — comfortable picking up new products, processes, and client contexts fast
Ready to go attitude — proactive, solution oriented, comfortable working across time zones and cultures
Willingness to travel within the Middle East region as needed
4–6 years of experience in Customer Success, Account Management, or a client facing role

Existing experience working with clients in Saudi Arabia, UAE, or the broader GCC region
Arabic language skills (spoken)
Experience working with SaaS or B2B enterprise clients (Good to have)
Comfort working with remote/distributed teams across countries

Core Skills: Client relationship management (in person and remote), Stakeholder communication (verbal and written), Cross border, cross functional coordination with the India team, Account planning and account health tracking, Problem solving and issue resolution, Business review / QBR presentation
Tools & Technical: CRM tools (Salesforce, HubSpot, or similar), Customer Success platforms (Gainsight, ChurnZero, or similar) — good to have, MS Excel / Google Sheets for tracking and reporting, Basic data interpretation (usage reports, dashboards)
Regional / Language: Understanding of GCC business culture and etiquette, Arabic language proficiency (spoken) — good to have, Comfort navigating client relationships across the Middle East market
Soft Skills: Ownership and accountability, Adaptability and quick learning, Emotional intelligence and client empathy, Clear, confident, face to face communication, Proactive, solutions first attitude, Comfort working across cultures and time zones

You'll be the on ground face of a growing international business, with real ownership over key client relationships in one of the most exciting markets for enterprise software today.