Customer Success Manager

Requirements

• Maximize the CADFEM revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals.
• Achieve monthly, quarterly and annual targets related to retention and product expansion for your market.
• Liaise with Sales, Technical and Finance Team for contract renewal.
• Assist with timely review and submission of tender documents required.
• Sell the value of the Ansys Technical Enhancements and Customer Support (TECS) and Lease program.
• Promote and deliver TECS program services to Ansys users with a focus on user retention.
• Investigate and resolve TECS-related queries through Customer visit or, via telephone and email.
• Facilitate effective communication between multiple departments to complete TECS-related requests.
• Provide an exceptional level of customer service to existing account base.
• Pro-actively contact high priority users from existing subscriber base.
• Identify and distribute product sales leads to CADFEM Sales colleagues.
• Update/maintain user and contract information in the Zoho CRM.
• Perform other operational or administrative activities as required.
• Investigate and collect outstanding invoices.
• Sell Ansys Learning Hub within user’s database.
• Create pipeline to bring up old customers and assets back on TECS program.
• Ensure that the new users get their licenses installed and onboarded in time.
• Fluency in English, Hindi AND/OR any other Indian Language.
• Bachelor’s degree in related field or equivalent career experience desirable.
• A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.
• Experience working on Indian Tender contracts an advantage.
• A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.
• Articulate in both verbal and written communication.