Customer Success Manager - Guided - West Coast

You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.

You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.

You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.

You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.

You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.

You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.

You’ve operated in high-growth environments and enjoy “building the plane while flying it.”

You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.

Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.

Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35 ).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.