Customer Success Manager

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 3+ years experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales.
• Strong practical experience advising product and operational teams on the design and implementation of new banking products.
• Demonstrated success in managing relationships with enterprise-level customers and driving revenue growth through cross-selling and upselling initiatives.
• Strong practical experience advising product and operational teams on the design and implementation of new banking products.

Why Kinective?

We’re transforming our industry.

You’re hopping into a rocket ship when you join the Kinective team.

We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core.

Oh, and we should mention, we’re the only ones doing that right now .

We love our customers (and they love us, too).

Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits.

We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from.

A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff.

Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking.

We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs.

At Kinective, we believe that balance is key.

We know how to have fun, and how to hit deadlines.

We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations.

We believe in learning new skills, mentoring colleagues, and nurturing personal development.

That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Deliver success.

We strive to exceed customer expectations.

We are powered by a relentless commitment to delivering quality and service to our customers.

We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace.

We face problems head on, respecting others along the way.

We aren’t afraid to step outside of our comfort zone to accomplish the common goal.

We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective.

Together, we win.

By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future.

We are driven by the pursuit of what’s possible.

Building the future requires embracing change and challenging the status quo.

We believe that the best idea wins, embodying a culture of innovation.

In this role, you would be a part of the Customer Success Team and reporting to VP, Customer Success.

This role is HYBRID, with an expectation of 3-4 days a week in-office.

Our hours are 8-5pm.

$70,000 – $85,000

The base salary range for this role is shown above at the minimum and maximum.

It is not typical for a candidate to be hired at or near the maximum of the range.

At Kinective, base pay depends on multiple individualized factors, including a candidate’s experience, qualifications, job-related knowledge and skills, and geographic location.

also reflects internal equity to ensure fairness across similar roles.

Base pay is just one part of Kinective’s Total Rewards package.

Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings.

All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security.

include:

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities
• And it doesn't end there...

Well, you’ve made it this far...

Seems like we might be meant to be, right?

If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.

Take a deeper dive into all things Kinective at kinective.io

Please note that this role does not currently offer sponsorship opportunities.