Customer Success Manager -Full time - Permanent - Perth, Australia

This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.

Working closely with the CSM Team (Global) and Australia Country Manager, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.

Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms

Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress

Owning the client journey from sale to renewal (and beyond)

Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction

Creating opportunities for revenue growth

Ensuring clients renew on same or better terms

Using all data and relevant resources to create compelling client stories to amplify our success