Customer Success Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
You will be responsible for working with Zabble’s customers to bring them on a journey from onboarding them on to Zabble’s platform, to helping them feel comfortable with the products and ensuring they are on the path to success. That means you’ll be developing a positive customer experience, fostering relationships and supporting brand loyalty — to make sure the Zabble experience is best-in-class. You will:
Assist customers with a seamless and hassle-free onboarding process
Schedule and lead training sessions, virtual and on-site meetings according to each customer’s service level agreement
Build and maintain relationships at all levels within the customer organization
Establish clear retention goals and milestones for the client’s journey with Zabble
Understand key opportunities to promote the value of the product and upsell services and products through customer experience
Assist in creating training courses and educational materials for the client team to effectively use Zabble’s products and services
Review and document customer complaints and concerns, and seek to improve all aspects of the customer experience with the company
Track, correspond and resolve customer-reported issues as per the service level agreement
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Engage with Zabble’s product team to solve customer problems and product issues
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Key Skills for This Role
Full Job Posting
About The Role
You will be responsible for working with Zabble’s customers to bring them on a journey from onboarding them on to Zabble’s platform, to helping them feel comfortable with the products and ensuring they are on the path to success. That means you’ll be developing a positive customer experience, fostering relationships and supporting brand loyalty — to make sure the Zabble experience is best-in-class. You will:
Assist customers with a seamless and hassle-free onboarding process
Schedule and lead training sessions, virtual and on-site meetings according to each customer’s service level agreement
Build and maintain relationships at all levels within the customer organization
Establish clear retention goals and milestones for the client’s journey with Zabble
Understand key opportunities to promote the value of the product and upsell services and products through customer experience
Assist in creating training courses and educational materials for the client team to effectively use Zabble’s products and services
Review and document customer complaints and concerns, and seek to improve all aspects of the customer experience with the company
Track, correspond and resolve customer-reported issues as per the service level agreement
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Engage with Zabble’s product team to solve customer problems and product issues
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Skills and Experiences
- Bachelor’s degree in business, technology or related field
- Minimum 5 years of professional experience in a customer success role
- Deep understanding of the waste regulatory environment in the US, specifically California’s SB1383 and SB54.
- Familiarity with Nationwide Organics laws and Extended Producer Responsibility (EPR) laws is a bonus
- Experience working with haulers, cities and campuses is a huge plus
- Demonstrated experience understanding customer pain points, concerns and aspirations
- Exceptional ability to communicate and foster positive business relationships
- Demonstrated ability to develop an deep understanding products and services to help troubleshoot as needed
- High proficiency in spreadsheet building (Excel or Google Sheets)
- Professional working knowledge of Business Intelligence software such as Power BI, Tableau, Quicksight or similar
- Grasp of the Agile development process (experience with Jira is a plus)
More Details
Compensation between $90,000 and $120,000 per year depending on experience
This is a remote position
California-based candidates will be preferred
This is a full-time role with benefits such as stock options, 401k matching, health insurance, unlimited vacation and sick days
Due to U.S. government grant restrictions, applicants must currently be U.S. citizens or U.S. permanent residents
About Zabble
AI-powered waste-management SaaS company serving campuses, cities, haulers, and businesses.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career