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Customer Success Manager
Pentera
Dubai, UAE
Full Time
Mid
Hybrid
3 weeks ago
Customer SuccessCybersecurityAccount ManagementRelationship BuildingCRMAnalytical Skills
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Customer SuccessCybersecurityAccount Management
About the Role
Pentera is looking for an experienced Customer Success Manager based in Dubai to manage and grow a portfolio of Enterprise customers across the MEA region. You will act as a trusted advisor, helping customers maximize the value of Pentera's cybersecurity solutions while identifying growth opportunities.
Key Skills for This Role
Customer SuccessCybersecurityAccount ManagementRelationship BuildingCRMAnalytical Skills
Responsibilities
- Operate as the primary point of contact for your portfolio of accounts
- Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
- Represent customer needs internally and ensure expectations are met
- Identify expansion opportunities and support renewal processes
- Develop a strong understanding of Pentera’s product and use cases
- Collaborate closely with Sales to support opportunities while maintaining high customer engagement
- Track account metrics and maintain accurate customer data in the CRM
- Travel for onsite meetings and business reviews as needed (30 40%)
Requirements
- 4+ years of experience as a Customer Success Manager in the cyber security industry
- Must be already a legal resident of the UAE and hold a valid Emirates ID
- Experience managing renewals and Enterprise accounts within the MEA market
- Ability to communicate and build relationships with stakeholders at all levels, including executives
- Strong analytical and problem solving skills
- Fluent in English
Full Job Posting
About the role
- We’re looking for an experienced Customer Success Manager based in Dubai to manage and grow a portfolio of Enterprise customers across the MEA region.
- In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth.
- This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.
Responsibilities
- Operate as the primary point of contact for your portfolio of accounts
- Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
- Represent customer needs internally and ensure expectations are met
- Identify expansion opportunities and support renewal processes
- Develop a strong understanding of Pentera’s product and use cases
- Collaborate closely with Sales to support opportunities while maintaining high customer engagement
- Track account metrics and maintain accurate customer data in the CRM
- Travel for onsite meetings and business reviews as needed (30 40%)
Requirements
- 4+ years of experience as a Customer Success Manager in the cyber security industry
- Must be already a legal resident of the UAE and hold a valid Emirates ID
- Experience managing renewals and Enterprise accounts within the MEA market
- Ability to communicate and build relationships with stakeholders at all levels, including executives
- Strong analytical and problem solving skills
- Fluent in English
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